Policies

Cancellation Policy

If you have to cancel your appointment please give us as much notice as possible, at least 24 hours.

This enables us to make alternative arrangements. In case of your poor attendance history (failures to attend or late cancellations) no more appointments may be offered.

If you do not give adequate notice and fail to attend for an appointment, other patients are deprived from the care that could have been available to them, we reserve the right to remove the patients that waste our time and resources from the practice list.

In case of failing to attend your private treatment, the practice will charge £20.00 per 20 minutes, failed to attend fee to cover the time reserved for your treatment.

Further information on our failed appointment policy can be requested from the practice.

Complaints Policy

We will always try to give our best service possible, but there may be a time when you have a comment or wish to express a concern to our members of staff.

If you wish to bring any matter to our attention, we feel that the most effective and speedy resolution to any complaint can be achieved by contacting the practice first and allowing us to deal with your concerns in a positive and effective manor.

If you would like to make a comment or a complaint, in the first instance please speak to a member of our staff in the reception or to the practice manager.

You can write to us with any comments and complaints at Matford Dental Clinic, 1A The Venture Centre, EX2 8LP, Exeter.

We will acknowledge this within three days and give you a full response as soon as possible, we value your comments and will always take note of them.

Alternatively, you can contact NHS England (0300 3112233). The Independent Complaints Advocacy Service (01256 463758 or www.seap.org.uk/icas). Further advice is available from the General Dental Council (08956 120540).

If you prefer to change the dentist you are seeing please speak to the receptionist or the practice manager.